APPLICATION FOR DISCONNECTION OF WATER SUPPLY (PERMANENT - DUE TO NON-PAYMENT)

When customer has not settled their bill for the past 2 billing months, JBALB shall carry out disconnection procedures due to non-payment. Customer shall proceed to apply at any Service Sarawak counters through digital channels (Sarawak Government website / Service Sarawak website/mobile application). The procedures are as follows:

APPLICATION FOR DISCONNECTION OF WATER SUPPLY (DUE TO MOVING OUT FROM PREMISE/QUARTERS)

In case of consumers who wish to disconnect due to moving out from premise or government quarters, application can do so at any Service Sarawak counters through digital channels (Sarawak Government website / Service Sarawak website/mobile application) the following procedures can be used:

Failure to pay the remaining balance as appeared in final water bill, JBALB shall update consumers particulars of non-payment in Credit Checking System (CCS), which will be shared with other water utility agencies, causing consumers will not be able to apply for new connection.
 

APPLICATION FOR DISCONNECTION OF WATER SUPPLY (TEMPORARY)

Application for temporary disconnection shall apply to all temporary disconnection can do so at any Service Sarawak counters through digital channels (Sarawak Government website / Service Sarawak website/mobile application) whereby the applicant wishes to temporarily terminate and intend to occupy the premise again sometime in future