Thank you for using Official Website Sarawak Rural Water Supply Department (JBALB)

Your Privacy
This page explains our privacy policy which includes the use and protection of any information submitted by visitors.

If you choose to register and transact using our Portal or send an e-mail which provides personally identifiable data, this data maybe shared where necessary with other Government agencies so as to serve you in the most efficient and effective manner. An example might be in terms of resolving or addressing complaints that require escalation to other Government agencies.

Data Protection
Leading technologies including encryption software is used to safeguard any data given to us and strict security standards are maintained to prevent unauthorised access.

Storage Security
To safeguard your personal data, all electronic storage and transmission of personal data are secured and stored with appropriate security technologies.

Information Collected
No personally identifiable information is gathered during the browsing of the Sarawak Electronic Government Portal except for information given by you via e-mails and registration in MyHome, which is in a secure portion of the Portal.

Feedback
We welcome all feedback/enquiries.

In case of detailed information which the Portal may not be able to provide, your feedback/enquiry will be sent to the relevant Government agency to better serve you.

Cookies
Certain websites generate ‘cookies’, which are collected by web-servers to enable them to recognise your future visits.

The Sarawak Electronic Government Portal uses only ‘non-persistent cookies’ or ‘per-session cookies’ which serves technical purposes like switching the languages of the Portal. These cookies do not permanently record data and they are not stored on your computer’s hard drive. Once you close your browser, the cookie is deleted.

What Happens When I Link to Another Site?
Sarawak Government Official Portal contains links to other websites, both Government and Non-Government organisations. This privacy policy applies only to our site and you should be aware that other sites linked by the Portal may have different privacy policies and we highly recommend that you read and understand the privacy statements of each site.

Changes to this Policy
If this privacy policy changes in any way, it will be updated on this page. Regularly reviewing this page ensures you are updated on the information which is collected, how it is used and under what circumstances, if any, it is shared with other parties.

Queries or Complaints
If you have any queries or complaints about this privacy policy or about the Portal, you can contact us via our Complaint Form section or our JBALB Call Centre at 082-262211 or email jbalb@sarawak.gov.my.

(Note: The above privacy policy adopted from www.malaysia.gov.my and amended to suit to State Portal's need)