Jabatan Bekalan Air Luar Bandar (JBALB) Sarawak is committed to provide safe reliable water supply in Sarawak and ensuring that the levels of service are met. We are committed to ensure the levels of service as per below:
# |
List |
Time duration |
1. |
Counter Service lead time |
Not exceeding twenty (20) minutes |
2. |
Water supply complaints resolution |
Within twenty-four (24) hours |
3. |
Response to written or verbal complaints |
Within twenty-four (24) hours of receipt |
4. |
Generate and issuance of water bills to all registered consumers |
Within the ten (10) working days of each month |
5. |
Water Supply Services
|
Service Level
|
6. |
Scheduled water supply interruptions notice |
Three (3) days in advance |
7. |
Response to water request (tanker) |
Within one (1) day upon receipt of request |
We are accountable to our customers in complying with the above standards.
This endorsed Client Charter we are committed to provide safe reliable water supply in rural areas of Sarawak.
For further enquiries or complaints on water supply issues, please contact:
JBALB Call Centre (24 hours)
Tel: 082-262211
Email: jbalb@sarawak.gov.my