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Client Charter

Client Charter List

 
 

JBALB Client Charter

Jabatan Bekalan Air Luar Bandar (JBALB) Sarawak is committed to provide safe reliable water supply in Sarawak and ensuring that the levels of service are met. We are committed to ensure the levels of service as per below:

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List

Time duration

1.

Counter Service lead time  

Not exceeding twenty (20) minutes

2.

Water supply complaints resolution

Within twenty-four (24) hours

3.

Response to written or verbal complaints

Within twenty-four (24) hours of receipt

4.

Generate and issuance of water bills to all registered consumers

Within the ten (10) working days of each month

5.

Water Supply Services

  1. New connection

 

 

  1. Reconnection

 

 

Service Level

  • Within seven (7) working days upon receipt of complete application and payment
  • Within three (3) working days upon receipt of full payment

 

6.

Scheduled water supply interruptions notice

Three (3) days in advance

7.

Response to water request (tanker)

Within one (1) day upon receipt of request

We are accountable to our customers in complying with the above standards.

This endorsed Client Charter we are committed to provide safe reliable water supply in rural areas of Sarawak.

For further enquiries or complaints on water supply issues, please contact:
JBALB Call Centre (24 hours)
Tel: 082-262211 
Email: jbalb@sarawak.gov.my