Jabatan Bekalan Air Luar Bandar (JBALB) Sarawak is committed to provide safe reliable water supply in rural areas Sarawak and ensuring that the levels of service are met.

1. To ensure counter service lead time is not exceeding twenty (20) minutes for every customer.
2. To respond to pipe burst complaints resolution within twenty-four (24) hours.
3. To respond to written or verbal complaints within twenty-four (24) hours of receipt.
4. To generate and issue water bills to all registered consumers within the first ten (10) working days monthly.
5. To complete new connection of water supply services within seven (7) working days upon receipt of completed application and payment.
6. To complete reconnection of water supply services within three (3) working days upon receipt of full payment.
7. To publish scheduled water supply interruption notice three (3) days in advance.
8. To respond to water tanker request within one (1) day upon receipt of request.