Disconnection

DISCONNECTION DUE TO NON-PAYMENT

When customer has not settled their bill for the past 2 billing months, JBALB shall carry out disconnection procedures due to non-payment. The procedures are as follows:

 

DISCONNECTION DUE TO MOVING OUT FROM PREMISE/QUARTERS

In case of consumers who wish to disconnect due to moving out from premise or government quarters, the following procedures can be used:

Failure to pay the remaining balance as appeared in final water bill, JBALB shall update consumers particulars of non-payment in Credit Checking System (CCS), which will be shared with other water utility agencies, causing consumers will not be able to apply for new connection.